Frequently Asked Questions
We hope we can answer any other questions you have here, however if you want to talk through anything else about Dulux London Revolution we are always on the end of the phone
What date will the event take place?
The Dulux London Revolution 2019 will take place from Saturday 11th to Sunday 12th May.
What are the start/ basecamp/ finish addresses?
Start: Lee Valley Athletics Centre, 61 Meridian Way, Edmonton, London, N9 0AR
Basecamp: Windsor Racecourse, Maidenhead Rd, Windsor, SL4 5EZ
Finish: Lee Valley Athletics Centre, 61 Meridian Way, Edmonton, London, N9 0AR
Is there an age limit?
Participants must be aged 16 years or above by the start of the event to be allowed to enter the event.
Participants under the age of 18 years (but over the age of 16 years) must be accompanied by a parent or guardian for health and safety reasons.
Can I enter as part of a team?
We welcome teams on the event! Please see below for more info.
Teams of friends: As we need all medical and dietary info from each participant we need each individual to register individually. There will be a section on the registration form that allows you to write in your team name, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event.
Corporate teams: If you are interested in entering a corporate team, please contact us at email@example.com. We can invoice your company for the places to the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.
How do I pay to enter?
You need to pay the full amount when you sign up to the challenge, which you can do on the Enter Now page. You can pay by credit or debit card, but you have to used the online system, as we don’t accept payment over the phone.
Can I change my package?
Yes, you can transfer to another package if it is not sold out.
This must take place before midday on Friday 3rd May 2019. Please refer to the Rules and Regulations for further details.
When do event entries close?
The closing date for entries is May 5th at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.
How do I get my race pack?
You will receive your race pack in the post in advance of the event.
If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day.
The race pack will include your bib number with safety pins, a luggage label and your participant wristband.
If you have any questions about your pack, please head to the Info Desk on the day of the event.
Want to glamp?
We are now offering glamping packages! Head to the packages section of the website to find out more.
Please note: you will have to first purchase a camping package before you can add glamping.
PARKING & SHUTTLES
How do I book parking?
Parking is available at the below locations. This MUST be pre-booked and all permits visible on the dashboard on the day:
To book parking, you need to:
- Log in to your “MyEvents” portal.
- Within the event, click the “Additional purchases” button
- Select the available parking options you wish to purchase
Links to the “MyEvents Portal” can also be found on the Participant Information Platform, and/or previous monthly event emails.
Please note: If you follow the link from the registration form or your confirmation email, your MyEvents Portal will appear slightly differently. Here, shuttles and parking can be found through the “Merchandise” button.
Is parking available for friends and family?
Friends and family can drop participants off but there is a maximum wait time of 15 minutes.
Parking is available for friends and family. There is a £5 charge for this which must be paid in cash on the day.
KIT & EQUIPMENT
What kit should I wear?
At the very least we recommend some decent padded cycling shorts, which you can get from any good bicycle shop. If the weather turns, which we all know is a possibility in English weather, you will want to be able to layer up. We’ll be sending out a full kit list prior to the event but as a summary you should have the following:
- Helmet (No helmet, no ride)
- Cycle shorts
- Cycling shoes or trainers
- Short or long sleeve sports top
- Waterproof jacket
- Cycle gloves
What bike do I need?
You don’t need to have the latest carbon fibre racing bike to complete the Dulux London Revolution. However, you do want one which is comfortable, safe and light enough that you can cover the distance efficiently. Please find below a list of our permitted and not permitted bikes.
- Road Bike (recommended)
- Hybrid & Cyclocross (recommended)
- Mountain Bikes
- Single Speed
- Single speeds with a fixed or freewheel are permitted as long as they have two handlebar-operated brakes – one front and one rear.
- Folding Bike
- Cruiser Bike
- Handcycles & recumbents
- As this is an open road event please ensure that you are visible by displaying a safety flag
- Please note you will need two entries, one per person
- Electric bicycles
- You must be familiar with your bike’s battery range, and carry a charged spare battery with you
- There won’t be any charging stations at pit-stops, only at the base camp
- Mechanics will not be carrying any spare batteries
- You must ensure your bike is legal and road-worthy. Please see government guidance here: https://www.gov.uk/electric-bike-rules
- Fixed wheel with no brakes and/or only a front brake
- Any bicycle with only one brake
- Penny Farthings
- Towed trailers
- Child carriers
- Tag-a-long trailers bicycles
- Trailer bicycles
- Cargo bicycles
- Specialist time-trial bicycles
- Stride driven or stand up machines such as elliptical cycles
- Any bicycle without 360° rider visibility
- Unconventional handlebars (including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars)
- Handlebars without bar-end plugs
Do I have to wear a helmet?
Yes. Safety out on the road is paramount to us so we cannot allow you to ride without one.
ON THE EVENT
What are the start times?
We will be operating a staggered start system, whereby you will be allocated a time slot between 6.00am – 8.15am at Lee Valley
The Ultra will have the earliest start times between 6.00am – 6.30am.
We recommend you arrive 30-45mins before you start time.
You will be able to set off in your own time between 7.30am – 9.00am.
Is parking available?
- Parking will be available at the race start in Lee Valley. This MUST be pre-booked and all permits visible on the dashboard on the day. Keep an eye on the monthly comms for the link to book this.
- There is a maximum waiting time of 15 minutes when dropping off.
- Parking will be available at the race basecamp in Windsor. This MUST be pre-booked and all permits visible on the dashboard on the day. Keep an eye on the monthly comms for the link to book this.
- For supporting friends and family visiting for the afternoon, there will be a charge of £5. This must be paid in cash on the day.
How do I transport my bags from the start to the finish?
We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.
For The Ultra, we will look after your luggage whilst you complete the 300km. You’ll just need to drop bags with us in the morning and then pick them up at end.
If I am staying overnight, do I need to bring my own tent and sleeping mat?
No, your tent will be pitched ready and waiting for you when you arrive at basecamp and you will collect your sleeping mat when you check in to tent allocation.
You will need to bring your own sleeping bag.
Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.
Can I pitch my own tent?
You are not permitted to provide your own tent and camp on site.
All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.
Are friends and family allowed to visit basecamp?
Yes, we encourage it! Spectators are allowed into the festival area at basecamp and there will be bars and concessions where they can buy food and drinks.
All non-overnight participants will need to be off the basecamp site by 10.00pm.
ON THE ROUTE
Is the route fully signed?
Yes, the route will be fully signed, with chaperones along route for support.
Are the roads closed?
No. The route is set along quieter roads so there is less traffic (and they’re more beautiful). You must still cycle sensibly and safely and obey the Highway Code in order to avoid accidents.
Why are we not going up Box Hill?
It is a requirement of the National Trust that all riders be through the busy Box Hill section by 12pm which would not be possible, as Box Hill sits around 60 miles into the route. Don’t worry, if it’s climbs and views that you are looking for, we’ve still got plenty of those for you to tackle.
How much training am I expected to do?
This is dependent on how much exercise you do currently. We provide you with comprehensive raining plans for all distances.
You will also be provided with training advice to ensure you are in the best possible shape. Other than that we recommend regular, consistent training – give yourself enough weeks to train but don’t overdo it!
How fast do I have to cycle?
Each day the route will be open for a 12 hour period each day. Therefore, you need to be able to cycle around 10 mph as a minimum. If this sounds like a stretch for you, we recommend following the event training plan provided to you as part of the package.
For The Ultra, the route will be open for a 12-15 hour period each day. Therefore, you need to be able to cycle around 10mph as a minimum.
Are there pit-stops on the route?
There are two pit-stops per day and for The Ultra, there are 5 pit stops in total.
All pit stops provide snacks, drinks, toilets and first aid facilities.
Please note: We ask that you don’t arrange to meet friends and family at pit stops as they can become very crowded if each participant has supporters there as well. Instead we recommend they meet you at the base camp or away from the event pit stops.
What is the cut off time?
The route is open from:
- The Ultra:
Saturday 11 May, 6:00am – 9.00pm
- Weekender / Day 1 / Day 2:
Saturday 11th May, 6:45am – 7:30pm
Sunday 12th May, 7:30am – 7:30pm
Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, regardless of the route opening times, you will be liable for disqualification.
Will there be mechanical support on the road? Should I bring a puncture repair kit?
We will have mechanics out on the route to help with any significant issues, but we do ask all riders to bring a small toolkit and to be able to fix their own punctures. The kit that we recommend to bring along includes the following:
- Puncture repair kit
- Spare inner tube
- A couple of tyre levers
- A pump
We strongly recommend learning how to use this equipment prior to the event, there are many online tutorials on this subject to help you along.
Will there be medical support on the route? Do I need to bring a first aid kit?
We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.
What happens if I have to retire from the event en-route?
If for some reason you can’t complete the challenge you will be provided with an event control number, which you must ring to tell us you are pulling out of the event.
If it is deemed a medical emergency then we will arrange an evacuation for you. Otherwise, you will have to sort out your own transport and repatriation. This includes transport from the overnight basecamp to the finish if you decide that you do not want to continue after Day 1.
Please note: if you aren’t able to complete the full package you signed up for, then we cannot guarantee you a medal that shows the distance you did achieve.
What is the broom wagon?
Each pit stop and the finish line has a cut off time, which will be publicised before the event and reiterated each day. We operate a ‘broom wagon’ vehicle to pick up those who fall behind the stated cut off times.
This follows the ride each day and collects those who are unable to complete the Ride. The broom wagon then transports them onwards to the finish line.
The broomwagon will be travelling at an average speed of around 10mph. You are required to stay in front of this at all times or else you will be taken off the route.
Will there be live tracking on the event?
No, you cannot be live tracked through the event.
We would recommend using a tracker app if your friends and family want to keep track of your progress.
Can my friends and family come and see me along the route?
Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.
IF YOU CAN NO LONGER ATTEND
What happens if I need to cancel my place?
We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee becomes non-refundable under any circumstances. Please refer to the Rules and Regulations for further details.
We do provide some options for you if you cannot attend, and they are listed in the following sections.
You can defer your entry to 2020*.
This must take place before midday on Friday 12th April 2019 and there is a fee to do this. This must be made payable to the Event Organisers. Please refer to the Rules and Regulations for further details.
Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.
You can transfer your place to another participant.
This must take place before midday on Friday 3rd May 2019 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant. Please refer to the Rules and Regulations for further details.