Frequently Asked Questions

We hope we can answer any questions you have here or on the site, but if you want to talk through what Dulux London Revolution Trails is all about, our phone lines are open from 9:30am – 1:30pm Monday to Friday, or you can email us at info@london-revolution.com. 

GENERAL

What date will the event take place?

Dulux London Revolution Trails Event will be taking place on the Saturday 11th May.

 

What are the start and finish addresses?

Start address: Marlow RFC, Riverwoods, Marlow, Buckinghamshire, SL17 1QU

Basecamp / Finish:Windsor Racecourse, Maidenhead Road, Windsor, Berkshire, SL4 5JJ (SL4 5EZ for Sat Nav)

Is this part of Threshold Trail Series?

No, although it is brough to you by the same team who organise the Threshold Trail Series.

The pit-stops will have a fantastic level of provision but may not be the same as our Trail Series events as not all the same partners wil be present.

We are excited for you to be a part of the inaugral event and will welcome constructive feedback that we can use to improve our future events!

ENTRY

Is there an age limit?

Participants must be aged 16 years or above by the start of the event to be allowed to enter the event.

Participants under the age of 18 years (but over the age of 16 years) must be accompanied by a parent or guardian for health and safety reasons.

Can I enter as part of a team?

We welcome teams on the event! Please see below for more info.

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register individually. There will be a section on the registration form that allows you to write in your team name, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event.

Corporate teams: If you are interested in entering a corporate team, please contact us at info@london-revolution.com. We can invoice your company for the places to the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

How do I pay to enter?

You need to pay the full amount when you sign up to the challenge, which you can do on the Enter Now page. You can pay by credit or debit card, but you have to used the online system, as we don’t accept payment over the phone.

Can I change my package?

Yes, you can transfer to another package if it is not sold out.

When do event entries close?

The closing date for entries is Sunday 5th May at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.

How do I get my race pack?

You will receive your race pack in the post in advance of the event.

If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day. This is also the case for anyone who registers after 12th April

The race pack will include your bib number with safety pins, a luggage label and your participant wristband.

If you have any questions about your pack, please head to the Info Desk on the day of the event.

 

 

Camping Upgrade

If you would like to say overnight and make the most of our legendary basecamp you can select the ‘All Inclusive Camping’ upgrade during registration.

This includes a two-course dinner, breakfast, overnight tented accommodation, hot showers and massage.

Want to glamp?

We are now offering glamping packages! Head to the packages section of the website to find out more.

Please note: you will have to first purchase a camping package before you can add glamping.

PARKING & SHUTTLES

How do I book shuttles?

Shuttles are availalbe to/from key locations. The timetables and prices can be found here.

To book shuttles, you need to:

  • Log in to your “MyEvents” portal.
  • Within the event, click the “Additional purchases” button
  • Select the available shuttle options you wish to purchase

Links to the “MyEvents Portal” can also be found on the Participant Information Platform, and/or previous monthly event emails.

Please note: If you follow the link from the registration form or your confirmation email, your MyEvents Portal will appear slightly differently. Here, shuttles and parking can be found through the “Merchandise” button.

How do I book parking?

Parking is available at the below locations. This MUST be pre-booked and all permits visible on the dashboard on the day:

  • Start
  • Basecamp

To book parking, you need to:

  • Log in to your “MyEvents” portal.
  • Within the event, click the “Additional purchases” button
  • Select the available parking options you wish to purchase

Links to the “MyEvents Portal” can also be found on the Participant Information Platform, and/or previous monthly event emails.

Please note: If you follow the link from the registration form or your confirmation email, your MyEvents Portal will appear slightly differently. Here, shuttles and parking can be found through the “Merchandise” button.

Is parking available for friends and family?

START
Friends and family can drop participants off but there is a maximum wait time of 15 minutes.

BASECAMP
Parking is available for friends and family. There is a £5 charge for this which must be paid in cash on the day.

KIT & EQUIPMENT

What kit should I wear?

There is no such thing as bad weather, just inappropriate clothing. There is nowhere where this rings truer than England so you need to be prepared for anything from hot sun to torrential rain.

We will send a kit list before the event with more detailed guidance but basic kit should consist of: trail trainers / boots, socks, a short and long sleeve breathable sport top, a waterproof shell jacket, sun hat, woolly hat, gloves.

We provide transport for a bag to the finish line, so you don’t need to carry too much.

ON THE EVENT

What is the start times?

SATURDAY
We will be running a staggered start to reduce congestion on the first part of the route. You will have chosen your start time when registering for the event.

The start times for 2019 on the Saturday morning are:

  • 8:30am – 9:30am: Ultra marathon and Marathon waves
  • 12:00pm: Half marathon

We recommend you arrive 30-45mins before you start time.

You are able to change start wave up until one month before the event. This needs to be a request sent by email.

What if I want to compete?

We will be awarding prizes for the fastest males and female for each distance.

These prizes will be awarded on gun times, not chip times. This is so we can award the prizes at the finish line on the day fo the event.

We have designated competition waves as follows:

  • Ultra marathon & Marathon: 9:15am
  • Half marathon: 12:00pm

Please note: these waves are not exclusive to people competing so if you are, then we recommend you get into the start pen as early as possible.

How do I transport my bags from the start to the finish?

We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.

For The Ultra, we will look after your luggage whilst you complete the 300km. You’ll just need to drop bags with us in the morning and then pick them up at end. (for REVS only)

BASECAMP

If I am staying overnight, do I need to bring my own tent and sleeping mat?

No, your tent will be pitched ready and waiting for you when you arrive at basecamp and you will collect your sleeping mat when you check in to tent allocation.

You will need to bring your own sleeping bag.

Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.

Can I pitch my own tent?

You are not permitted to provide your own tent and camp on site.

All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.

Are friends and family allowed to visit basecamp?

Yes, we encourage it! Spectators are allowed into the festival area at basecamp and there will be bars and concessions where they can buy food and drinks.

All non-overnight participants will need to be off the basecamp site by 10.00pm.

ON THE ROUTE

Is the route fully signed?

Yes, the route will be fully signed.

How much training am I expected to do?

This is dependent on how much exercise you do currently. We provide you with comprehensive raining plans for all distances for both running and walking,

You will also be provided with training advice to ensure you are in the best possible shape. Other than that we recommend regular, consistent training – give yourself enough weeks to train but don’t overdo it!

Are there pit-stops on the route?

There will be pit-stops providing snacks, drinks, toilets and first aid facilities. These are designed to give you a short rest break (max 20mins) and refuel you for the next stage of the event. The exact distances and cut off times will be shared with you in the lead up to the event.

The number of pit-stops per distance:

  • Ultra marathon: 4 main, 2 water only
  • Marathon: 3 main, 2 water only
  • Half marathon: 1 main, 2 water only

The variiety of food available will more limited than our Threshold Trail Series stops. We will not be providing a lunch option so please please bring that with you.

Please note: We ask that you don’t arrange to meet friends and family at pit stops as they can become very crowded if each participant has supporters there as well. Instead we recommend they meet you at the base camp or away from the event pit stops.

What is the cut off time?

The all routes are open until 9.00pm on Saturday 11th May.

Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, regardless of the route opening times, you will be liable for disqualification.

Will there be medical support on the route? Do I need to bring a first aid kit?

We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.

What happens if I have to retire from the event en-route?

If for some reason you can’t complete the challenge you will be provided with an event control number, which you must ring to tell us you are pulling out of the event.

If it is deemed a medical emergency then we will arrange an evacuation for you. Otherwise, you will have to sort out your own transport and repatriation. This includes transport from the overnight basecamp to the finish if you decide that you do not want to continue after Day 1.

Please note: if you aren’t able to complete the full package you signed up for, then we cannot guarantee you a medal that shows the distance you did achieve.

Will there be live tracking on the event?

No, you cannot be live tracked through the event.

We would recommend using a tracker app if your friends and family want to keep track of your progress.

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.

Am I allowed to bring my dog?

Dogs (aside from assistance dogs) are not permitted on the route as part of the event, due to the volume of people on the trail and the challenging nature of the course. Participants will do a lot of training in the run up to the event, and we cannot ensure that dogs have the stamina to complete the route or be responsible for them.

Dogs are only allowed on certain basecamps due to the health and safety regulations on the farms, so please email us directly if you would like to find out which basecamps they will be able to visit.

IF YOU CAN NO LONGER ATTEND

What happens if I need to cancel my place?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee becomes non-refundable under any circumstances, including illness or injury. Please refer to the Rules and Regulations for further details.

We do provide some options for you if you cannot attend, and they are listed in the following sections.

Event Deferral

You can defer your entry to 2020*.

This must take place before midday on April 12th and there is a fee to do this. This must be made payable to the Event Organisers. Please refer to the Rules and Regulations for further details.

Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.

Participant Transfer

You can transfer your place to another participant.

This must take place before midday on Friday 3rd May 2019 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant. Please refer to the Rules and Regulations for further details.

London Revolution Event Sponsors

Contact Info

LU.416, The Lightbulb,
1 Filament Walk
Wandsworth, SW18 4GQ
Call us at 0844-888-2360
(09:30-13:30 Mon-Fri)

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